Bunch is on a mission to make moving into a new home as smooth as possible, especially for students and house sharers. By simplifying household bills and handling broadband and energy, Bunch removes the stress of setting up utilities. As the company grew, especially during busy seasonal peaks, they needed extra support to match their pace. They also needed to maintain high standards of customer service.
That is where Home Lead Gen came in.
Like many fast-growing businesses, Bunch experienced periods of rapid demand. Seasonal spikes, particularly around university start dates, put pressure on their in-house team. The key challenges included:
Bunch needed a partner that could respond quickly and deliver reliable support at speed.
Home Lead Gen worked closely with the Bunch team to understand workflows, customer expectations, and seasonal demand patterns. Our flexible staffing model allowed us to quickly increase headcount when needed. We provided trained team members who could support frontline tasks immediately.
Whether handling queries, supporting onboarding, or assisting with account changes, our team integrated smoothly. We helped Bunch maintain excellent service levels, even during peak periods.
Through the partnership, Bunch scaled operations confidently and efficiently. Additional support ensured customer satisfaction stayed high during the busiest times of the year. Their core team gained breathing space to focus on growth and retention.
Established in 2001, Oakwood Solicitors has steadily grown from a local solicitor specialising in personal injury claims, to a multi-service law firm based in the heart of Oakwood, North Leeds.
Our main focus was lead generation, enriching data with correct contact names, job titles, email addresses and updating and verifying other important criteria.
We set up a process that allowed us to contact prospects, sending over documents via email to be e-signed and then following up in order to convert. This allowed their internal team to focus on generating fees for the firm by winning cases and not spending precious hours generating leads.
To date, we have generated over 85 new clients in just 8 weeks (average 10 /11 cases per week). The new cases we have signed-up have a total value of £1.1m.
After setting up a property law firm, iPlace Global founders, Peter and Simon experienced first hand the frustrations with the conveyancing process. For all parties: the estate agent, the mortgage broker, the conveyancer and the end-customer, obstacles stood in the way of a smooth, successful journey.
We used our marketing department to find suitable partners who fitted the profile of who they were looking for. Then, we created a telemarketing team, a script, and a qualified sales opportunities facility.
This has allowed our client to generate a revenue stream of over £720,000 a year.
Pure Energy is a business born out of passion; passion for sustainability and technology. Since being founded we have helped over 1000 homes and businesses in the UK to reduce their carbon footprint, by embracing innovative renewable technologies.
Our main focus was generating a data set which would be best suited to a campaign of this nature, to ensure each agent had the best possible platform to be successful.
We set up a process that allowed us contact prospects (up to 300 per day). After a successful trial period we now have 3 agents full time working on this account booking on average 10 leads per day. This has allowed our client to focus on sales, and as a result have not needed to recruit any further telemarketers internally.
To date, we have generated over 1000 sales leads, with a conversion rate of 30%, over a 6-month period.
Bettermove offers a unique approach distinct from traditional Estate Agents. Prioritising speed, value, and convenience, they guarantee a hassle-free sale with no fees. With a 30-day sale promise, they immediately match properties to a broad network of investor buyers and list on major portals like Rightmove. Once a buyer is secured, Bettermove oversees the complete sales process until the funds reach the seller’s account.
Recognising the challenges Bettermove faced in capturing all inbound leads, we stepped in to offer a comprehensive data solution. We provided them with the essential data that their internal team couldn’t access monthly. This data was then streamlined into our technology platform, enabling a telemarketer to re-engage these overlooked leads. Once rekindled, these leads were directly transferred in real-time (“hotkeyed”) back to Bettermove’s dedicated team for further action.
After initiating a successful 10-day trial with Bettermove in May 2022, we’ve allocated a dedicated agent to ensure a consistent flow of 10-15 hotkeys daily for their team’s conversion efforts. To date, our partnership has seen the relay of over 3,000 hotkeys to Bettermove, resulting in an impressive 20% conversion rate.