Bunch is on a mission to make moving into a new home as smooth as possible, especially for students and house sharers. By simplifying household bills and handling everything from broadband to energy, Bunch takes the stress out of setting up utilities. As the company continued to grow, especially during busy seasonal peaks, they needed extra support that could match their pace and maintain their high standards of customer service.
That is where Home Lead Gen came in.
The Challenge
Like many fast-growing businesses, Bunch faced periods of rapid demand. Seasonal spikes, particularly around university start dates, meant that their in-house team needed reliable and flexible extra support. The key challenges included:
Bunch needed a partner that could respond quickly and deliver reliable support at speed.
How We Helped
Home Lead Gen worked closely with the Bunch team to understand their workflows, customer expectations, and seasonal patterns. Our flexible staffing model meant we could quickly increase headcount when needed, providing trained team members who could jump straight in and assist with frontline tasks.
Whether it was handling queries, supporting onboarding or assisting with account changes, our team integrated smoothly and helped Bunch maintain excellent service levels even at peak times.
The Results
Thanks to the partnership, Bunch was able to scale its operations confidently and efficiently. The additional support ensured no dip in customer satisfaction during the busiest times of the year and gave their core team the breathing space they needed to focus on growth and retention.
Moving Forward
As Bunch continues to expand its offering across the UK, Home Lead Gen remains a trusted partner, ready to support their growth and help them stay focused on what matters most, happy customers and hassle free homes.
Established in 2001, Oakwood Solicitors has steadily grown from a local solicitor specialising in personal injury claims, to a multi-service law firm based in the heart of Oakwood, North Leeds.
The Challenge
The Solution
Our main focus was lead generation, enriching data with correct contact names, job titles, email addresses and updating and verifying other important criteria.
We set up a process that allowed us to contact prospects, sending over documents via email to be e-signed and then following up in order to convert.
This allowed their internal team to focus on generating fees for the firm by winning cases and not spending precious hours generating leads.
To date, we have generated over 85 new clients in just 8 weeks (average 10 /11 cases per week). The new cases we have signed-up have a total value of £1.1m.
After setting up a property law firm, iPlace Global founders, Peter and Simon experienced first hand the frustrations with the conveyancing process. For all parties: the estate agent, the mortgage broker, the conveyancer and the end-customer, obstacles stood in the way of a smooth, successful journey.
The Challenge
The Solution
We used our marketing department to find suitable partners who fitted the profile of who they were looking for.
Then, we created a telemarketing team, a script, and a qualified sales opportunities facility.
This has allowed our client to generate a revenue stream of over £720,000 a year.
Pure Energy is a business born out of passion; passion for sustainability and technology. Since being founded we have helped over 1000 homes and businesses in the UK to reduce their carbon footprint, by embracing innovative renewable technologies.
The Challenge
The Solution
Our main focus was generating a data set which would be best suited to a campaign of this nature, to ensure each agent had the best possible platform to be successful.
We set up a process that allowed us contact prospects (up to 300 per day).
After a successful trial period we now have 3 agents full time working on this account booking on average 10 leads per day.
This has allowed our client to focus on sales, and as a result have not needed to recruit any further telemarketers internally.
To date, we have generated over 1000 sales leads, with a conversion rate of 30%, over a 6-month period.
Bettermove offers a unique approach distinct from traditional Estate Agents. Prioritising speed, value, and convenience, they guarantee a hassle-free sale with no fees. With a 30-day sale promise, they immediately match properties to a broad network of investor buyers and list on major portals like Rightmove. Once a buyer is secured, Bettermove oversees the complete sales process until the funds reach the seller’s account.
The challenge
The solution:
Recognising the challenges Bettermove faced in capturing all inbound leads, we stepped in to offer a comprehensive data solution. We provided them with the essential data that their internal team couldn’t access monthly. This data was then streamlined into our technology platform, enabling a telemarketer to re-engage these overlooked leads. Once rekindled, these leads were directly transferred in real-time (“hotkeyed”) back to Bettermove’s dedicated team for further action.
After initiating a successful 10-day trial with Bettermove in May 2022, we’ve allocated a dedicated agent to ensure a consistent flow of 10-15 hotkeys daily for their team’s conversion efforts. To date, our partnership has seen the relay of over 3,000 hotkeys to Bettermove, resulting in an impressive 20% conversion rate.